Our Approach
Every specimen offered by Time Frozen is individually selected, photographed, and described with care. Because each piece is unique, we want you to feel confident in what you’re receiving.
Change of Mind
As all specimens are one‑of‑a‑kind, we’re unable to offer refunds or exchanges for change‑of‑mind purchases. Please review the photos and descriptions carefully before placing your order.
Accuracy of Specimens
We do our best to photograph and describe each item accurately. If you believe the specimen you received is significantly different from its listing, contact us within 7 days and we’ll work with you to resolve the issue fairly.
Damaged Items
Specimens are packed securely to withstand transport, but if your parcel arrives damaged:
• contact us within 7 days
• include your order number
• provide a photo of the packaging and the damaged item
We will replace the item if a similar specimen is available, or offer a refund if not.
Lost Parcels
If your order does not arrive within the expected timeframe, let us know. We’ll investigate with the courier, and if the parcel cannot be located, we will refund or replace the order where possible.
How to Contact Us
For any returns or concerns, use the form on our Contact page >>
We aim to respond promptly and resolve issues with fairness and common sense.